Jitabaji Terms and Conditions — Know before you play

1 General Terms & Conditions

These Terms & Conditions ("Terms") apply to the use of the jitabaji platform and all its services. jitabaji is an internationally licensed online gaming and betting platform.

These Terms are available in both English and Bengali. In the event of any dispute or ambiguity, the English version shall take precedence. We always strive to present all information in clear, accessible language for Bengali-speaking players.

Jitabaji reserves the right to update these Terms & Conditions at any time. Changes will be published on the website and registered members will be informed. Continued use of the platform after any update constitutes acceptance of the revised terms.

2 Account Register

To open an account with jitabaji, the following conditions must be met:

• You must be at least 18 years of age.
• Each individual may register only one account. Multiple accounts per person are strictly prohibited.
• All information provided at registration must be truthful, accurate, and kept up to date.
• Opening an account in someone else's name or with false information is strictly prohibited.
• It is your responsibility to keep your account password and login credentials confidential.

For account verification purposes, jitabaji may request a national ID card, passport, or other valid identification at any time. Failure to complete verification promptly may result in withdrawal holds.

3 Age Verification

Jitabaji is strictly for users aged 18 and over. Minors are prohibited from opening an account or participating in any games.

We accept the following documents as part of the verification process:

• National ID Card (NID)
• Passport
• Driving License
• Birth registration certificate (for additional verification purposes)

Withdrawals may not be processed until age verification is complete. We recommend submitting your documents promptly.

4 Deposits & Withdrawals

Jitabaji supports multiple payment methods for deposits and withdrawals. All transactions are processed through secure, encrypted channels.

For deposits:

• Minimum deposit amounts are set by the platform and may vary depending on the payment method.
• Deposits can be made via mobile banking, bank transfer, e-wallets, and cryptocurrency.
• After a successful deposit, your balance is typically updated instantly.
• Deposits from third-party accounts are not accepted.

For withdrawals:

• Your account must be fully verified before a withdrawal can be processed.
• Withdrawals can only be made using the same method used for the original deposit.
• Processing times vary by method — typically completed within 24 to 72 hours.
• Additional verification may be required for suspicious transactions.

5 Bonuses & Promotions

Jitabaji offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, which you must read before claiming.

• Welcome Bonus: Applicable to new members on their first deposit. Withdrawals are only available after the wagering requirement has been met.
• Reload Bonus: Issued on a weekly or monthly basis. Must be used within the specified period.
• Cashback Offer: A portion of net losses over a set period is returned to the player.
• Free Spins: Applicable to selected slot games. Wagering must be completed before winnings can be withdrawn.
• Referral Bonus: Refer a friend and both of you earn rewards.

Jitabaji reserves the right to suspend accounts or void bonuses if bonus abuse or any form of bonus hunting is detected.

6 Gaming Rules

All games on jitabaji are powered by internationally certified RNG (Random Number Generator) technology, ensuring every outcome is fully fair and random.

• If a technical issue occurs during a game, jitabaji will review the situation and make a final determination.
• If any evidence of match or game manipulation is found, the relevant account will be permanently banned.
• Any winnings obtained by exploiting software or system errors will be considered void.
• Match fixing and the use of insider information are strictly prohibited in Sports Betting.
• Jitabaji reserves the right to void any bet if a breach of terms is suspected.

7 Responsible Gaming

Jitabaji believes gaming should be purely for entertainment. We encourage all our members to play responsibly.

• Never place bets beyond your budget.
• Avoid chasing losses by placing larger bets to try to recover.
• Set deposit limits or temporarily suspend your account if needed.
• If you notice signs of problem gambling, please seek professional help.

For more information, visit our Responsible Gaming Page See.

8 Account Suspension & Bans

Jitabaji reserves the right to suspend or permanently close an account in the following circumstances:

• If registration was completed using false information.
• Operating multiple accounts.
• If bonus abuse or fraudulent activity is proven.
• Exploiting any technical error or system vulnerability.
• Allowing a third party to access or use your account.
• If there is suspicion of money laundering or any other illegal activity.

Jitabaji carries out reasonable verification before suspending any account. However, immediate action may be taken in cases of serious violations. Members who wish to close their own account may contact support at any time.

9 Privacy & Data Protection

Jitabaji takes the protection of your personal information seriously. We only collect data necessary to provide our services and never sell your information to third parties.

• Your information is protected with SSL encryption.
• Payment information is stored in accordance with PCI-DSS standards.
• Information may be disclosed to authorities when required by law.

For more details, visit our Privacy Policy Read.

10 Changes to Terms

Jitabaji reserves the right to amend these Terms & Conditions, in part or in full, at any time. Members will be notified of any changes via email or a notice on the website.

Updated terms take effect from the date of publication. Continued use of jitabaji after any changes constitutes acceptance of the revised terms.

11 Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We typically respond to all complaints within 48 hours.

• If a resolution cannot be reached through support, you may escalate the complaint to our licensing authority.
• For financial disputes, please keep all relevant documents and screenshots on hand.
• Jitabaji is committed to resolving all disputes fairly and impartially.

12 Contact

If you have any questions or comments about these Terms & Conditions, please get in touch with us:

• Email: [email protected]
• Live Chat: Via the chat button at the bottom right of the website
• Support Hours: 7 days a week, 24 hours a day

Our support team is ready to assist you in Bengali.